Refund Policy

REFUND POLICY

Thank you for shopping at TALA by Tala Alamuddin. This Refund Policy outlines our guidelines for processing refunds, in accordance with Singaporean laws.

1. Eligibility for Refunds

1.1 To be eligible for a refund, the following conditions must be met:

● The product is defective, damaged, or significantly different from what was advertised.
● The request for a refund is made within [number] days of receiving the product.
● The customer provides photographic evidence clearly showing the damage or defect, or provides a detailed explanation outlining the reason for the refund request.

1.2 We reserve the right to refuse a refund if the above conditions are not met or if the product is returned in a condition that does not comply with our return policy.

2. Refund Process

2.1 If you believe you are eligible for a refund based on the above criteria, please contact our customer support team at [email address] to initiate the refund process.

2.2 You will be asked to provide the following:

● Photographic evidence clearly showing the damage or defect (if applicable).
● A detailed explanation outlining the reason for the refund request.

2.3 Upon receipt of the required information, our customer support team will assess your request and guide you through the next steps of the refund process.

3. Refund Methods

3.1 Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable (e.g., expired credit card), alternative arrangements will be made.

4. Non-Refundable Items

4.1 The following items are non-refundable:

● Products that have been used, washed, or altered from their original condition.
● Customized or made-to-order products (unless they are defective or significantly different from what was ordered).
● Gift cards or promotional items.

5. Return Shipping

5.1 Customers are responsible for the cost of return shipping, unless the product is being returned due to a defect or error on our part.

6. Processing Time

6.1 Refunds will be processed within 3-7 business days of receiving the required information and the returned product (if applicable). The timing of when the refund will be reflected in your account may vary depending on your payment provider.

7. Contact Us

7.1 If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email address]. We are here to assist you with any inquiries regarding refunds or returns.

8. Changes to Refund Policy

8.1 TALA by Tala Alamuddin reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Governing Law

9.1 This Refund Policy is governed by the laws of Singapore. Any disputes arising from this Refund Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

FEATURED IN
Button label